Refund policy

At SPOILT MOLLY, your satisfaction matters to us. We want you to feel confident with every purchase and enjoy a smooth, stress-free shopping experience. If something isn't quite right, we're here to help. Please review our Return & Refund Policy below before requesting a return.


1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.

  • Be in their original condition, with all original tags attached.

  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.

  • Include the original packaging where possible.

Items that do not meet these conditions may not qualify for a return, subject to applicable law.

2. Non-Returnable Items

For hygiene and product-protection reasons, the following items are generally not eligible for return:

  • Final sale items.

  • Gift cards.

  • Bodysuits.

  • Underwear and lingerie.

  • Swimwear with the hygiene liner removed.

  • Earrings.

  • Personalized or custom-made items.

  • Beauty accessories.

  • Items damaged through misuse, improper care, or normal wear.

If you have questions about an item's eligibility, please contact us before sending it back.

3. How to Request a Return

Please contact our Customer Support Team before returning any item. Unauthorized returns may not be accepted.

Email: help@lspoiltmolly.com

Please include the following information in your request:

  • Your order number.

  • Your full name and email address used for the order.

  • The item or items you wish to return.

  • The reason for the return.

  • Clear photos if the item is damaged, defective, or incorrect.

Our team will review your request and, if approved, provide the appropriate return instructions and return address. Please do not send merchandise to our business correspondence address.

4. Return Shipping Costs

Unless the item is incorrect, arrives damaged, or has a confirmed manufacturing defect, the customer is generally responsible for return shipping costs.

  • Original shipping fees are generally non-refundable, except where required by applicable law.

  • We recommend using a trackable shipping service to help protect your return.

  • Please keep your return tracking number until the process is complete.

If the return is due to an error on our part, please contact us so we can review the situation and provide appropriate assistance.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Photos of the item.

  • Photos of the outer packaging and shipping label, if available.

Our team will review the information and explain the next steps. Please contact us before disposing of or returning the item.

6. Refund Processing

Once your approved return has been received and inspected, we will notify you by email of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Processing generally takes 5–10 business days after refund approval.

  • Your bank or payment provider may require additional time to display the funds.

The final posting time may vary depending on your financial institution and payment provider.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

  • Cancellation requests submitted within 12 hours of placing the order may be eligible if fulfillment has not begun.

  • Once an order has entered processing or has shipped, cancellation may no longer be possible.

  • If a cancellation is approved after payment, the refund will be issued to the original payment method.

We cannot guarantee that every cancellation request can be accommodated.

8. Additional Return Information

  • Please obtain return approval and instructions before shipping an item back.

  • Items showing signs of wear, washing, alteration, or customer-caused damage may not qualify for a refund.

  • Please package returned items securely to help prevent damage during transit.

  • Return requests must comply with the conditions outlined in this policy, subject to applicable consumer protection laws.

9. Return Address

Our listed business address is for correspondence only and is not a return warehouse.

Please contact SPOILT MOLLY at help@lspoiltmolly.com to obtain the correct return instructions and authorized return address before sending any merchandise.

10. Contact Us

If you have any questions about returns, refunds, or an existing request, our team is happy to assist.

SPOILT MOLLY

📧 Email: help@lspoiltmolly.com

Business Address:

3230 N 72nd Ter Hollywood, FL 33024 United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for shopping with SPOILT MOLLY. We appreciate your trust and will do our best to make your experience with us thoughtful, fair, and hassle-free.